FAQs & Refunds/Returns

Frequently Asked Questions

FAQs and RE F U N D S / R E T U R N S

1. ARE REFUNDS ALLOWED?/ CAN I RETURN AN ITEM??
SORRY, REFUNDS ARE NOT PERMITTED ONCE ITEM(S) HAVE BEEN SHIPPED OR IF AN ITEM IS A PRE-ORDER. RETURNS ARE ONLY ACCEPTED IF A PRODUCT(S) ARRIVE(S) DEFECTIVE UPON ARRIVAL - WITH PROOF.

IF THIS IS THE CASE THE CUSTOMER IS RESPONSIBLE FOR ACCURING THE
ITEMS RETURN FEES.

2. CAN I EXCHANGE MY APPAREL IF I GOT THE WRONG SIZE?

NO, EXCHANGES ARE NOT PERMITTED. PLEASE SELECT ONE SIZE OR TWO SIZES LARGER WHEN ORDERING. ALL OUR APPAREL IS APPROX. ONE SIZE SMALLER THAN US/UK SIZE.

**PLEASE MAKE SURE TO DOUBLE CHECK YOUR SIZE BEFORE PURCHASING!** THANKS.

P A Y M E N T
1. WHAT PAYMENT METHODS DO YOU ACCEPT?

WE ACCEPT PAYPAL AND MAJOR CREDIT CARDS EXCLUDING AMERICAN EXPRESS. PLEASE CONTACT US IF YOU WISH TO DISCUSS OTHER FORMS OF PAYMENT.

2. I AM NOT FROM CANADA AND DO NOT USE USD CURRENCY. DO YOU ACCEPT OTHER FORMS OF CURRENCY?

THE DEFAULT CURRENCY IS SET TO CAD, HOWEVER YOU MAY USE THE CURRENCY CONVERTER TO VIEW THE PRICES IN THE CURRENCY OF YOUR ORIGIN COUNTRY. ALL PRODUCTS CAN BE PURCHASED FROM ANY COUNTRY WITH ANY CURRENCY, BUT YOU MAY SEE THE NUMBERS CHANGE BACK TO CAD DURING CHECKOUT.

3. I WANT TO ORDER FROM YOU, BUT MY COUNTRY IS NOT LISTED IN THE CHECK OUT FORM.

WE APOLOGIZE FOR THE INCONVENIENCE. PLEASE EMAIL US AND WE'LL HELP YOU ORDER @ thekpopftw@gmail.com


A P P A R E L
1. WHAT ARE YOUR APPAREL MADE OF?

MOST OF OUR APPAREL ARE MADE OF 100% COTTON. SOME HOODIES AND CREWS MAY BE MADE OF A 50/50 COTTON POLY BLEND.

2. WHERE CAN I RECEIVE UPDATES FOR NEW AWESOME KPOP MERCH?

PLEASE FOLLOW US ON FB, IG or TWITTER!

S H I P P I N G

1. DO YOU SHIP INTERNATIONALLY? HOW MUCH IS SHIPPING?

YES, INTERNATIONAL SHIPPING FOR OFFICIAL MERCHANDISE SUCH AS ALBUMS, PHOTOBOOKS, AND SEASON GREETINGS WILL DEPEND ON YOUR LOCATION AND THE WEIGHT OF THE PACKAGE. ALL OTHER UNOFFICIAL GOODS IS ABOUT $10 or less FOR INTERNATIONAL SHIPPING.

2. HOW LONG SHOULD IT TAKE FOR THE PACKAGE TO DELIVER?

IT USUALLY TAKES US ABOUT 7 BUSINESS DAYS PREPARE YOUR PACKAGE, BUT IT MAY TAKE A BIT LONGER FOR CUSTOM ORDERS. DEPENDING ON WHERE YOU LIVE, IT MAY TAKE 2-4 WEEKS FOR THE PACKAGE TO ARRIVE. OUR MANUFACTURERS ARE IN ASIA, THEREFORE SHIPMENTS MAY TAKE LONGER.
**EMAIL US IF YOU'D LIKE TO UPGRADE YOUR ORDER TO ARRIVE SOONER**

3. ARE THERE CUSTOM FEES?

POSSIBLY. WE ARE NOT RESPONSIBLE FOR ANY CUSTOMS FEES THAT MAY ACCRUE.

4. CAN I PURCHASE A PRODUCT IN STORE AT THE PRICE ON YOUR WEBSITE?

UNFORTUNATELY, BECAUSE MOST OF OUR ITEMS SHIP FROM OVERSEAS AND ARE IN USD, YOU CANNOT GET THEM AT THE ONLINE PRICES. THE ONLY EXCEPTIONS WOULD BE IF YOU PLANNED ON MAKING A PRE-ORDER IN-STORE. OUR APOLOGIES.

5. I HAVE A QUESTION THAT'S NOT IN YOUR FAQ

PLEASE EMAIL US @ thekpopftw@gmail.com We'll do our best to answer your concerns.